Docs
ProductChannels

Messaging

Ingest documents via WhatsApp or Telegram into the purchase inbox pipeline.

Overview

Ingest documents via WhatsApp or Telegram into the purchase inbox pipeline.

Where in the app

  • See the module in the company portal sidebar (/c).

Step-by-step

  1. Connect the channel in company settings. (UAT-C-COMM-CHAN-001)
  2. Send a document to the configured bot number. (UAT-C-COMM-CHAN-002)
  3. Review the item in Purchases inbox. (UAT-C-COMM-CHAN-002)
  4. Complete OCR validation and posting as usual. (UAT-C-COMM-CHAN-002)
  5. Review the audit trail on the record. (Expected: activity event with actor and timestamp.) (UAT-C-COMM-CHAN-002)
  6. If access is denied, verify module activation at tenant and company level before retrying. (UAT-C-COMM-CHAN-002)

Permissions and modules

Channel webhooks configured by admin.