Support tickets

Create and follow the support tickets you opened, from the company portal or the tenant portal.

Where in the app

• Company portal: /c/profile/support
• Tenant portal: /t/profile/support

Step-by-step

1. Open Support from the user menu in the company portal. (UAT-C-SUPPORT-TICKET-001)
2. Review only the tickets you created.
3. Open a ticket to read the thread.
4. Create a ticket from the tenant portal list, with an optional screenshot. (UAT-T-SUPPORT-TICKET-001)

Permissions and modules

The support module must be enabled. Listing tickets needs SUPPORT:READ. Creating a ticket needs SUPPORT:CREATE.

Related

• Notifications
• Company